Measurable outcomes from real Cresteo engagements — software, AI, modernization and design, across industries.
24 case studies

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IT Consulting
How Cresteo helped an industry leader overcome a critical talent shortage with a custom hiring strategy and a high-performing team. Read more.
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Logistics
How Cresteo automated a supply-chain leader's ML pipeline with MLOps to predict and prevent logistics delays. Read the case study.
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Logistics
Cresteo used AI to predict container dwell times and optimal placement in high-volume ports - saving time and cost. See the case study.
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Logistics
Cresteo built a custom AI platform to optimize jobs, fleet use and routes for a transport business - boosting efficiency and growth. Read more.
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IT Consulting
Cresteo built an AI platform that predicts failures and schedules maintenance proactively - maximizing fleet uptime. See the case study.
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Logistics
Cresteo migrated 80+ legacy applications to the cloud for a global logistics giant - streamlining operations and cutting costs. See the case.
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Primary users are business areas (everyone except IT) and customers.
9 agents

FINTECH · INTERNAL SUPPORT
An always-on expert on your internal processes and systems — so staff stop escalating questions that already have answers.
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Your staff — especially newer hires — keep escalating questions that don't need to be escalated, simply because they can't find answers that already exist. Give them an instant, always-on expert on your internal processes and systems, and those doubts get resolved on the spot.
A 24/7 conversational agent that acts as a master consultant on any internal process, product, or system, answering staff questions on its own.

FINTECH · IT–BUSINESS BRIDGE
The business side's advocate at the CIO's table — turning hallway tech complaints into prioritized, well-specified requests that actually get built.
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Business teams always have technology needs that never make it to IT in any usable form — they get lost in hallway conversations or buried in the backlog. Steven is the business side's advocate at the CIO's table — capturing, shaping, and raising each department's needs until they become prioritized, well-specified improvements instead of forgotten asks.
A conversational agent in constant dialogue with your business stakeholders, proactively drawing out pain points, manual workarounds, and technology gaps. It:

FINTECH · BRANCH MANAGEMENT
Every branch metric, live and in plain language, right inside WhatsApp — managers just ask, 'how are we tracking today?'
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Branch managers make decisions all day, but the numbers they need are stuck in static reports or behind a slow request to the data team. Put the answers in their pocket — live, and right inside the channel they already use most.
A management advisor right inside WhatsApp that reports in real time on any operational metric or status across a branch. Managers just ask, in plain language — "how are we tracking today?" — and get a clear, structured answer backed by precise data from the bank's central systems.
From there it can reach beyond your own walls and fold in external data sources:

FINTECH · CREDIT & COLLECTIONS
Turn collections from a dreaded call into a financial-advisory moment — reaching customers before arrears, with a plan they can actually manage.
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Most arrears don't happen because customers won't pay — they happen because nobody reached them at the right moment with the right information. Traditional collections is reactive, one-size-fits-all, and punitive. Turn that dreaded touchpoint into a financial-advisory moment:
A conversational agent that reads the customer's credit profile, payment history, and transactional behavior to know exactly when and how to step in. It offers payment options matched to what the customer can really afford — installments, refinancing, term extensions — and walks them through it step by step. The tone stays empathetic and solution-focused.
The more it engages, the smarter it gets. Over time it can:

FINTECH · CUSTOMER SUPPORT OPERATIONS
Let an agent field the highest-volume support conversations — freeing your people for the complex, sensitive cases that actually need a human.
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Fintech support teams drown in repetitive, context-heavy questions — accounts, transaction disputes, product guidance — that still demand real knowledge of internal systems and regulatory limits. Let an agent take the highest-volume tier of those conversations, and your people get the room to handle the complex, sensitive cases that actually need a human.
A conversational agent trained on your product catalog, policies, current regulation, and transaction history that fields customer queries across chat and messaging channels. It:

FINTECH · FINANCIAL CRIME
With AI-enabled fraud up 500% a year, this agent runs the whole investigation — evidence, narrative, SAR draft — and takes it from days to hours.
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Financial-crime investigation is reactive and slow — analysts piece together scattered signals by hand across systems that don't talk to each other. With AI-enabled fraud growing more than 500% year over year, no team can keep pace manually. Automate the entire investigation flow, and your analysts spend their time on judgment calls instead of data gathering.
An autonomous financial-crime investigation agent that:
It takes investigations from days to hours, running around the clock and prioritizing cases by risk score.

FINTECH / INSURTECH · CLAIMS OPERATIONS
Turn a pile of claim documents in every format into one structured, review-ready file — so your adjuster goes straight to the decision.
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The moment a claim comes in, your adjuster is buried in documents in every format imaginable — photos, PDFs, medical records, police reports — and has to pull the relevant details out by hand before they can even assess coverage. It's the slowest, most repetitive stretch of the whole process, and exactly where claims stall. Hand your adjuster a file that's already structured, and they go straight to the decision.
An agent that:
As the agent proves itself on document extraction, it grows into autonomous handling of the full claims cycle:

FINTECH · CFO / TREASURY
Hand off the daily bank-vs-books grind — your treasurer sees only the discrepancies that need a decision, never the matching.
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Every day, your treasury and finance team burns hours reconciling bank movements against the books:
It's repetitive, easy to get wrong, and adds nothing strategic. Hand it off, and your treasurer gets to focus on the exceptions and the decisions — not the matching.
A conversational agent that:
Once autonomous reconciliation is running, the same system grows into an actively managed treasury:

FINTECH · COMPLIANCE / ANTI-MONEY LAUNDERING
Your compliance officer builds AML reports and drafts SARs in minutes, on demand — no more chasing the Data team, no more manual filing risk.
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Your compliance officer carries the full weight of Anti-Money-Laundering (AML) obligations — armed with internal docs, the regulator-approved protocol, and no real tooling. Every report means chasing the Data team or digging through systems by hand. It's slow, it makes compliance hostage to other people's availability, and every manual step is one more chance to file the wrong thing with the regulator.
So let's give your compliance officer full autonomy to:
A chat-based agent your compliance team simply talks to. It lets them:
Start where the risk is lowest, then scale as confidence grows. The same foundation extends into fully autonomous compliance orchestration:
Every phase delivers value before the next one starts — and none of it disrupts the way your team already works.
Primary users are teams in the IT area.
5 agents

IT · PRODUCTION MONITORING
Catch production issues the moment they happen, diagnose them fast, and trace every one to the exact requirement and PR behind it.
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Production problems get caught late, diagnosed slowly, and traced back to the requirement and PR that caused them only after hours of manual digging — your on-call engineers stitching together logs, metrics, and code history at the worst possible time. Make detection continuous, diagnosis fast, and root-cause tracing automatic.
Your Tech Leader reviews, confirms or redirects, and Bugsy files a fully linked bug ticket — origin to fix, all connected.

IT · DATA ENGINEERING
Make your riskiest work — schema migrations — systematic, validated, and documented, and take the danger off your senior engineers.
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Schema migrations are some of the riskiest work your team touches — high stakes, easy to break, and dependent on deep knowledge of both the data model and everything downstream. So they get postponed, or rushed by hand under deadline pressure, and that's how production incidents happen. Make every migration systematic, validated, and documented — and take the risk (and the planning burden) off your senior engineers.
An agent that:

IT · REQUIREMENTS REVIEW
The quality gate that reviews every ticket before it reaches developers — catching ambiguities and missing edge cases while they're still cheap to fix.
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A flaw caught at the requirements stage costs a fraction of the same flaw caught in development — 5–10× less. Yet tickets reach developers every day without a proper check for completeness, clarity, or business-rule compliance. Reid is the permanent quality gate that reviews every ticket before it hits the backlog, catching ambiguities, missing edge cases, and rule violations while they're still cheap to fix.
A reviewer agent that runs a structured BA quality checklist over every ticket:
It leaves specific, actionable comments — never vague flags — and sends tickets back to Vera with exactly what to fix. And it keeps a quality log, so the patterns behind your incomplete requirements stop being a mystery.

IT · REQUIREMENTS
A permanent, always-available Senior BA that turns out complete, correctly structured requirement tickets from day one.
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Bad requirements are the single biggest source of rework in software projects — and good ones eat huge amounts of your BAs' time in elicitation calls, even though most of the work follows clear rules. Vera is a permanent, always-available Senior BA who turns out complete, correctly structured requirement tickets from day one.
A conversational BA agent that runs structured elicitation sessions with your Business Owners, asking the right questions to pin down scope, business rules, edge cases, and acceptance criteria. It:

IT · SOFTWARE DELIVERY
A permanent team of 10 AI agents across your entire software lifecycle — so your engineers move up from mechanical first-pass work to judgment and approval.
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So much of software delivery still rides on people doing high-volume, knowledge-heavy work by hand:
It's slow, inconsistent, and bottlenecks every phase. Forge drops a permanent team of AI agents across your entire Software Development Life Cycle (SDLC) — so your people stop doing the first-pass mechanical work and move up to judgment, supervision, and approval.
A 10-agent team, organized into four modules that mirror how you already build:
Agents serving any area in industries outside fintech.
4 agents

HEALTHCARE · CLINICAL OPERATIONS
Give every lab analysis a protocol-aligned first read — so your physicians open structured interpretation, not a wall of raw numbers.
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Lab results don't mean much until someone reads them against the patient's history, the reference ranges, and clinical protocols — and doing that by hand creates delays and inconsistency in how results get prioritized and communicated. Give every analysis a consistent, protocol-aligned first read, so your physicians open structured interpretation, not a wall of raw numbers.
An agent that:
It surfaces the patterns that need urgent attention.

LEGAL / JUSTICE · CASE MANAGEMENT
Make report intake systematic, consistent, and fast — so investigators get complete, correctly classified cases without the administrative wait.
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Report intake is slow, inconsistent, and only as fast as whoever's on shift. Reports show up in every format and every state of completeness, and someone has to triage, classify, and route each one by hand before an investigation can even start. Make intake systematic, consistent, and fast — so investigators get complete, correctly classified cases without the administrative wait.
An agent that:
And it keeps a complete audit trail of the whole intake, start to finish.

e-LEARNING · STUDENT EXPERIENCE
Make every student's path feel hand-built for them — lifting engagement and completion with zero manual curation.
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A generic catalog gives everyone the same generic journey. Without personalization, students can't find what's relevant, completion rates slide, and your platform's value quietly erodes. Make every student's path feel hand-built for them — lifting engagement, completion, and satisfaction, with zero manual curation.
A recommendations agent that reads how each student actually behaves (what they've finished, how they're scoring, where they engage, what they're aiming for) alongside organizational context (role, area, skill gaps) to surface the right courses and content for each person. It keeps adjusting as behavior shifts, plugs into your LMS, and shows up right where students already are — including their messaging channels.

e-LEARNING · DATA & REPORTING
Business reporting that's autonomous, on time, and open to anyone — just ask in plain language, no SQL required.
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At e-learning companies, the same business questions come up again and again — and answering them means pulling and stitching together data from the LMS, the CRM, payment systems, then making sense of it. It's repetitive, technical, and pulls people away from the very decisions the reports are supposed to inform. Rex makes reporting autonomous, on-time, and open to anyone — no SQL required.
A reporting agent wired into your data sources that:
It keeps an eye on the metrics that matter — enrollment, completion, revenue per course, engagement — and pings you the moment one drifts out of range. Every output is built for humans to read, with the backing data and sources right there.